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With Wasabi Rewards you can earn 1 point for every 1 penny you spend in our restaurants. When you reach a certain number of points, you can redeem them for free items from our menu. With the Wasabi Sushi & Bento app, you can also opt-in to get news and special offers straight to your email inbox.

Rewards will expire after four months. The date by which to redeem your reward will be shown in the ‘Rewards’ section of the app.

There is no expiration date on your points currently.

Yes, if for any reason you are unhappy with a Wasabi item and wish to get a refund, the points earned from your original purchase will remain in your account.

Once you reach our 15,000 points Reward Tier your account will revert to zero.

Once you have earned enough points to redeem a reward, you will find a notification and details in your ‘Rewards’ section of the Wasabi Sushi & Bento app. By clicking on your Wasabi Reward tier, you will be directed to a page that shows the menu items available for you to choose from for free. Then, when paying at checkout, simply scan your unique account QR Code and your reward will be redeemed on your order.

No, points can only be earned on in-store purchases at Wasabi branches.

Your points should be updated within 15 minutes of scanning your unique QR code at checkout. If points do not appear after 24 hours, contact Wasabi Customer Service via www.wasabi.uk.com/contact-us

Simply ask a Wasabi team member at checkout for a printed receipt. This will have a QR code at the bottom, which upon scanning, will automatically open your Wasabi Sushi & Bento app and update your account.

Before paying for your Wasabi order at any of our branches, simply open you Wasabi Sushi & Bento app, and show your unique Rewards QR Code at checkout. If for any reason your QR code cannot be scanned, a team member will input your unique 11-digit i-d code at checkout.

Wasabi Rewards will only ask for your email address and date of birth when signing up. We collect, store and process this data in relation to you. Pleas refer to our Privacy Policy at www.wasabi.uk.com/privacy-policy for more information on how we use your data.

Our partner Vita Mojo will also have access to certain personal data so that it can provide our Wasabi Rewards service.

We value your data and will never share it to a third party so that the third party can market to you for its own purposes.

No, once signed-up you are unable to change your name and email address.

Wasabi Rewards account can be linked to only one email address. Multiple accounts cannot be merged, nor points transferred.

Wasabi Rewards points can only be earned from 17th October 2024 onwards.

If you were a member of our previous Wasabi Rewards program, you will have to sign-up with a new Wasabi Rewards account. Existing Rewards members will have received a communication from Wasabi advising on this process. If you have not received this communication, please contact [email protected]

Your account information can be found in the ‘profile’ section of the Wasabi Sushi & Bento app.

Simply down the Wasabi Sushi & Bento App, available at
www.wasabi.uk.com/wasabi-rewards and follow the instruction to set up your
account.

Please tell us about it via the “contact us” section of our website.

If you require medical attention, please alert staff in branch who can offer you assistance.

Please tell us about it via the “contact us” section of our website.

If you do believe an item has been stolen by a member of the public, we would suggest contacting the local authorities.

Our nutritional guide can be found on our menu page.

Yes indeed. As with all things Wasabi, we like to keep our packaging as simple and effective as possible which includes aspiring to all packaging being environmentally friendly and 100% recyclable.

Absolutely, we are committed to responsible sourcing and use of the best of the world’s catch from well-managed and sustainable fisheries.

Our nutritional guide highlights all dishes which are suitable for vegetarian and vegan customers. This can be found online here.

We are always updating our menu and releasing new products for you to enjoy. Unfortunately, this means that we have to remove some of our less popular dishes in the process.

Drop us a note to tell us what it is you miss and which branch you visited.

Sure thing!

We love your feedback, and the more people that suggest the same location the more chance you’ll be waking up to Wasabi right where you want one.

We are opening more and more branches throughout the UK and worldwide so do keep up to date with all our new openings.

Send us your query via the “contact us” section of our website.

Please contact our purchasing team by emailing [email protected].

Contact the Recruitment Team if you have applied for any position by emailing [email protected].

Our restaurant food is sold to eat immediately so we wouldn’t advise storing it or reheating it as we cannot guarantee the quality.

All of our sushi should be eaten within 2 hours of purchase to maintain freshness and taste. Our Hot food should be eaten within 2 hours of purchase and not reheated. See back of pack for storage instructions for grocery ready meals.